This is ain't a random SPA, it is Love

We recommend you not to late and be there about 10-15 minutes before start.

Consider that you need to undress, change shoes to our cosy slippers, fill in the obligatory medical contract, choose the flavors of oils and srubs (if it's in your program), recover your breath and tune your mood to calm and harmony.

If you're late please warn us via phone. Your showing up late can shorten the time of your program as it affects other guests.

If your visit is to a foreign master, your program time starts from the moment of the first stage of the program - washing the feet. If your visit is to a Russian specialist, your program time starts from the moment the master invites you to sit on the couch.

Please note that we provide services strictly to persons over 18 years of age and on your first visit to the salon you will need to have your passport with you to fill out the medical contract.

Please note that when you visit the salon for the first time, you will need to have your passport with you to fill out the medical contract.

If your form of payment is a gift certificate or gift card, you MUST have this payment document with you when visiting the salon. It must be given to the administrator BEFORE the start of the program. If you do not have a gift certificate or gift card, you may be denied the service!

All personal accessories necessary for the program will be provided to you in the salon.

Each salon has individual lockers where you can leave your outerwear, shoes and personal belongings. The lockers are locked with a key, which you take with you during the massage.

Be sure to contact the administrator of the salon you are registered for. We will do everything possible to help you, but please note that your late arrival may reduce the time allotted for the program, as the delay may affect the registrations of other guests.

— Pregnancy;
— Feeling unwell, high temperature;
— Alcohol, drug, toxic and other types of intoxication;
— Tumors of any type (malignant and benign);
— Fungal or infectious diseases of the skin, hair, nails;
— Inflammation of the lymph nodes;
— Diseases of the abdominal organs with a tendency to bleeding;
— Chronic non-progressive symptom complexes of movement disorders (cerebral palsy);
— Complicated forms of varicose veins: thrombosis, thrombophlebitis and trophic ulcers, any acute inflammation of the blood and lymphatic vessels;
— Acute cardiovascular failure;
— Renal and hepatic failure;
— Mental illnesses with excessive agitation;
— Flu, acute respiratory viral infections, tonsillitis, any acute inflammatory processes;
— The period immediately after acute respiratory viral infections and flu. It is necessary to wait 3-7 days so that the body has time to recover;
— Infectious diseases in the acute stage;
— Bleeding (nose, intestinal, uterine), menstruation;
— Fresh tattoo in the area of massage.

If you experience discomfort during the program, please inform your master or salon administrator about it without waiting for the end of the program, so that adjustments can be made to the program in time.

— Minority (persons under 18 years of age);
— Pregnancy;
— Persons with contraindications to the program;
— Alcohol or drug intoxication;
— Rude, inappropriate behavior.

We strongly recommend you not to visit the salon with pets (regardless of their size)!

In order to fully relax during the massage and not disturb other guests, we ask you to turn off the sound of your mobile phone! Loud conversations can disturb the atmosphere of calm, so we will be extremely grateful if you keep quiet and communicate in a low voice.

After the massage is completed, we need to prepare the room for the next guest, however, you can calmly take a shower, get ready and vacate the massage room within 5-10 minutes.

During the program, only you and the master are in the massage room.

We strongly recommend that you do not visit the salon with children, as this may be unsafe for the child and inconvenient for other guests of the salon.

If your form of payment is a gift certificate or gift card, when visiting the salon, you MUST have this payment document with you. It must be given to the administrator BEFORE the start of the program. In the absence of a gift certificate or gift card, you may be denied the service!

The gift certificate is not personalized! When ordering a gift certificate in a store or on the website, the buyer's details are not indicated on it.

The buyer of the certificate has the right to give or otherwise transfer the certificate to a third party. The company is not responsible for who and on what grounds the gift certificate is transferred.

Please pay attention to the presence of marks on the gift certificate.

In case of additional marks in the form of a time limit for visiting, summation with other discounts, visiting specific salons, etc., the visit is possible ONLY subject to compliance with these restrictions. Please be sure to mention them when making an appointment! If these rules are not followed, you may be denied the service at the time of your visit, but you will retain the opportunity to use the gift certificate subject to the conditions specified on it.

When you place an order for an electronic gift certificate, you will receive several emails: an email with information about the order, and after you pay for this order, you will receive another email with a PDF file with the electronic gift certificate attached.

If you have not received an email with a PDF file, please do the following:

1. Check the SPAM folder in your email and search by your order number.
2. Check the email specified when placing the order.
3. If there is no email, call the contact center and report your problem.

We are ready to help you resolve any issues that arise and ensure that you receive the electronic gift certificate as soon as possible.

The gift certificate can only be used to visit a service in the salon and cannot be used to pay for cosmetics, replenish subscriptions, pay for another gift certificate or other goods sold.

Yes, you need to book in advance to use the gift certificate.
You can book in any convenient way:
by calling the salon's contact phone number
directly in the salon; via online booking on the website
via a message in messengers and social networks.

— The gift certificate can be used in any store of the chain where the program selected or specified in the gift certificate is presented.
Note: The cost of the selected service is valid only in the region of its purchase. A visit to a store with a certificate in another region is regulated by the price list for services in the corresponding region, i.e. if the price of the service is higher than the face value of the presented certificate, then the resulting difference in cost is paid by the bearer according to the price list in effect in the store at the time of the request for the provision of the service, but if the cost of the service is lower than the face value of the certificate, then the difference in monetary equivalent is not compensated.

— A gift certificate cannot be refilled or used again after it has been used and completely written off.

The gift certificate is valid for 6 months from the date of purchase, unless otherwise stated on the certificate itself.

To process a return of a gift certificate, you must:
- Fill out an application for a refund with the obligatory indication of the reason for the return. An application for a refund can be submitted by the person (buyer) who directly purchased the gift certificate;
- Prepare photocopies of the main pages of the passport, a copy of the receipt confirming the purchase of the gift certificate. In case of payment for the gift certificate by bank card, the application must also indicate the details of the bank card from which the payment for the purchase of the gift certificate was made.

When purchasing on the website, the above documents must be left in any store of the network at the addresses indicated on the Contacts page, and when purchasing in a store, the documents must be submitted only to the store where the gift certificate was purchased. The set of documents for a refund is considered within 10 days from the date of receipt of the application for a refund by the company. The refund is made in the same way in which the purchase of the gift certificate was made. A refund for a gift certificate can only be made if it has not been activated, i.e. it has not been used in whole or in part before the refund request is submitted.

If your form of payment is a subscription, you MUST have this payment document with you when visiting the salon. It must be given to the administrator BEFORE the start of the program. In the absence of a subscription, you may be denied the service!

When purchasing an abonement on the website, the abonement is issued to the buyer; to change the owner of the abonement, you must write an application in the salon or contact the contact center to resolve this issue.

Abonement do not apply to the purchase of gift certificates, deposits and cosmetics.

When you place an order for an electronic abonement, you will receive several emails: an email with information about the order, and after you pay for this order, you will receive another email with a PDF file with the electronic abonement attached.

If you have not received an email with a PDF file, please do the following:

1. Check the SPAM folder in your email and search by your order number.
2. Check the email specified when placing the order.
3. If there is no email, call the contact center and report your problem.

We are ready to help you resolve any issues that arise and ensure that you receive your electronic abonement as soon as possible.

Yes, you need to book in advance to use the abonement.
You can book in any convenient way:
by calling the salon's contact phone number
directly in the salon; via online booking on the website
via a message in messengers and social networks.

Valid in all salons of the SPA EXPERT network
With an abonement, the cost of the service is calculated taking into account the discount specified in the abonement conditions for services lasting 60 minutes or more from the base cost specified in the salon price list on the day of the service, and for services lasting less than 60 minutes, a fixed discount of 10% is provided for all abonements
With an abonement, a 20% DISCOUNT is provided on programs from the Professional Facial Care direction, body care programs from Russian masters, Eclado and Nanoasia facial care programs, nail services, treatments from Anne Semonin, etc., the discount does not apply to visiting the thermal zone without visiting the salon services.
The discount cannot be combined with other current promotions and offers

The abonement is valid for 6 months from the date of purchase, unless otherwise stated on the abonement itself.

Refunds of services and funds for an abonement after the expiration date are not made.